Shipping & Return Policy

Orders are currently shipping 2-3 business days after the order has been placed. 

Greens with custom logos are requiring up to 2 weeks in production. Thank you for your patience and support of our small business!

INTERNATIONAL SHIPPING UPDATE

We are currently only shipping to the U.S. and Canada. All other International shipping has been suspended for the time being. We plan to ship Internationally again in the near future. We will be sending an email update once International shipping is back, so be sure to join our mailing list for updates on International shipping.

For items shipping into Canada, the item will be shipped via FedEx International Economy service. Please note that the shipping & handling charges assessed at checkout DO NOT include any duties/fees that may be assessed by customs.

The following products cannot be shipped into Canada at this time: Build-your-own Classic greens, Build-your-own Double Depth greens, outdoor greens in the 6' 7" width, and Hill-Strikers.

UNITED STATES (LOWER 48 STATES ONLY)

Economy Shipping Thresholds

Orders $0.00 - $19.99: $6.99 economy shipping

Orders $20.00 - $99.99: $9.99 economy shipping

Orders $100 or greater: Free economy shipping

Free economy shipping is offered on all orders over $100, shipping to the lower 48 states. Transit time for the Economy service is between 5-10 business days. This free shipping option will ship via one of the following services, depending on which service is best suited for your order:

- FedEx SmartPost (a combination of FedEx and the US Postal Service)
- USPS
- FedEx Ground/Home Delivery

Ground Shipping Thresholds

Orders $0.00 - $65.99: $15.99 Ground Shipping

Orders $66.00 - $99.99: $19.99 Ground Shipping

Orders $100 or greater: $29.99 Ground Shipping

If you upgrade to Ground shipping, your order will ship via FedEx Ground/Home Delivery (or USPS Priority Mail in few select cases, such as when shipping to a PO Box). Transit time is 1 - 4 business days. Please keep in mind that processing time is not factored into the shipping time. Most orders ship the day after the order is placed, although orders can be in production for up to a few days.

*Please note that all 8' wide greens require 2-4 days in production, and all logo'd greens can take up to 2 weeks in production*

The FedEx map below outlines the transit times for the Ground Shipping Option (1-4 business days). Transit time does not account for processing, and most orders will ship next business day (ex. orders that are placed on Mondays will ship Tuesday etc, and orders placed Fridays will ship the next Monday). Exceptions to shipping next day include Custom Logo Orders, 8' wide putting greens, and Hill Strikers. If you have any questions about a particular product's production time or shipping time, do not hesitate to reach out via email (questions@birdieball.com), live chat, or by phone (M-F 9am - 5pm MST).

FedEx Ground is used for commercial addresses, while FedEx Home Delivery is used for residential addresses.

How transit time is calculated: The day the package is picked up does not count as a transit day, the day the package is delivered does count in transit time calculations. Example- Shipping to Florida takes 4 business days in transit and the order is shipped on a Monday. Tuesday is the first day, Wednesday the second, Thursday the third, and the Friday is the fourth day - so it can be expected to be delivered on Friday.

- Green States (4 days)
- Orange States (3 days)
- Blue States (2 days)
- Pink States (1 day)

ALASKA + HAWAII

Items shipping to Alaska and Hawaii will be shipped via the United States Postal Service. Rates are based off of the shipment weight and delivery zip code. Transit times range from 3 - 10 business days. Questions? Email us at questions@birdieball.com

CANADA

Items shipping into Canada will be shipped via FedEx International Economy service. Rates are based off of the shipment weight, and do not include the duties or taxes you may need to pay when the items are received in Canada. A $15 handling fee will be assessed at checkout on all orders shipping to Canada. Transit time is usually around 5-10 business days. If you have any questions about shipping into Canada, please email us at questions@birdieball.com.

The following products cannot be shipped into Canada at this time: Build-your-own Classic greens, Build-your-own Double Depth greens, outdoor greens in the 6' 7" width, and Hill-Strikers.

REST OF THE WORLD

We are currently only shipping to the U.S. and Canada. All other international shipping has been suspended for the time being. We plan to ship internationally again in the near future, so please check back. Make sure to join our mailing list, as we will send an update when International shipping is available again.

RETURNS

Returns will only be accepted within 30 days of receipt of the product. Please note that we cannot accept returns on the following: used products, Putting Greens that have been printed with any custom logo/photo, Double Depth Putting Greens that have already been assembled, or any Putting Green that has been customized with specifications outside of the normal offerings (e.g. a custom size green, custom hole placement, beveled edges for cut-to-seam projects, etc.)

We always hope that the our products have exceeded your expectations. If they do not for whatever reason, feel free to email questions@birdieball.com, or call us (303-432-3333) so we can help to alleviate whatever issues you may be experiencing. If you are set on returning your order, please read the following instructions carefully.

Step 1: Pack your putting green back into the original shipping box - If the green has not been taken out of the box, simply tape the box up and ship it back. If the green has been taken out of the box, it needs to be packed up the same way it was received. The fuzzy side should be rolled on the outside, so it is touching the inside of the box. All accessories need to be placed in the middle, so as not to damage the putting surface. Nothing but the inside of the box should be touching the putting surface. If you have questions about how to properly pack your putting green, please let us know. Not packing the green properly can result in the green being damaged during transit, and may affect your refund if not packed with care.

Step 2: Using your preferred shipping carrier (U.S. Post Office, FedEx, UPS, etc.), ship the items you wish to return back to us (address below)- We do not send prepaid return labels. You are responsible for shipping the items back to us. Please include a copy of your packing slip, or simply write your order number and name on the outside of the shipping box so we are clear who the return is coming from.

Return with a copy of the packing slip or order # to:

BirdieBall, Inc.
6851 Highway 73
Evergreen, CO 80439
303-432-3333

Step 3: A refund (minus our actual shipping cost) will be issued based on the following guidelines- You will be refunded all but the actual shipping cost. Actual shipping cost is the amount we were charged to initially ship the product to you. If you are in the Continental U.S. and spent over $100.00, you were not charged for shipping when you placed your order; however, the amount we paid to ship your products to you will be kept out of the refund.

*If you would like to know how much your product cost to ship prior to returning your item, please email questions@birdieball.com, and we can let you know what your refund will be and what will be kept for shipping. The product purchased, as well as the shipping location, will affect how much we were charged for shipping.*

If the putting green is not packed properly and the putting surface is damaged, we will keep 50% of the cost of the green + actual shipping.

EXAMPLE SCENARIO

Bob wants to return his 4' x 14' putting green because it doesn't fit in his office. He spent $200.00, and got free shipping. He calls customer service and is told that his green cost $40 to ship to him (Your shipping cost will depend on what product you ordered, and where it was shipped). Bob needs to ship the green back to us on his own dime. Once we receive Bob's green back, and make sure it is packed properly and is not damaged, we issue a refund of $160.00 ($200 - $40).

*Please note we cannot accept returns on Custom Logo Greens or on Double Depth Greens that have already been assembled*