Terms/Conditions & Privacy Policy

Terms and Conditions

By placing an order you agree to the terms and conditions that follow, including the return policy which can be viewed here.

Order Cancellations and Edits

Once an order is placed, we cannot guarantee that any changes can be made to the order. If something needs to be edited, please let us know as soon as possible and we will do our best to accommodate. If an order needs to be canceled and has not been submitted to production, we can cancel the order but we will not refund the *2.6% credit card processing fee that we will be charged. *If Shop Pay Installments is used to place the order, there will be a 6% fee that cannot be refunded for canceled and returned orders.

Tax Collection and Exemptions

Tax is collected and assessed based on the shipping address (not the billing address). We are not required to collect tax in all 50 states currently. If you are with an entity that is tax exempt, please reach out to us with the tax exemption certificate PRIOR to placing an order, and we will help to get an order placed that is tax exempt. Once an order has been placed with tax collected, we cannot take the tax off and issue a refund. 

Missing Packages

In the event that your order gets misdelivered, let us know within 1 week of being notified the order was delivered. We will send a shipment notification as well as a delivery notification. If you receive a delivery notification and do not have the package in your possession, please check the surrounding areas and with neighbors to try to locate the package. Please do not make a claim with FedEx, but instead reach out to us and we will investigate with the carrier. In the event the package cannot be recovered, we will reship the order.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.

Discount Codes

Only one discount code can be applied per order.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.BirdieBall.com and BirdieBall and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to BirdieBall include www.BirdieBall.com. The BirdieBall website is a Ecommerce site. By using the BirdieBall website, you consent to the data practices described in this statement.

Collection of your Personal Information

BirdieBall encourages you to review the privacy statements of websites you choose to link to from BirdieBall so that you can understand how those websites collect, use and share your information. BirdieBall is not responsible for the privacy statements or other content on websites outside of the BirdieBall website.

Use of your Personal Information

BirdieBall collects and uses your personal information to operate its website(s) and deliver the services you have requested. Such as your name and address for order processing and shipping purposes.

BirdieBall may also use your personally identifiable information to inform you of other products or services available from BirdieBall and its affiliates. BirdieBall may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

BirdieBall does not sell, rent or lease its customer lists to third parties.

If you would like to request a report on personally identifiable information our website has collected, or would like us to delete your personally identifiable information from our system, you may place your request by sending an email to admin@birdieball.com, by calling us at (303) 432-3333. Be advised that we will require proof of ID before releasing any information to you.

BirdieBall may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to BirdieBall, and they are required to maintain the confidentiality of your information.

BirdieBall may keep track of the pages our users visit within BirdieBall, in order to determine what BirdieBall services are the most popular. We do this by using "cookies". Data in these cookies is used to deliver customized content and advertising within BirdieBall to customers whose behavior indicates that they are interested in a particular subject area. Cookies are also useful when retrieving your cart items as well as identifying you on future visits. Cookies are used to improve your shopping experience but you also have the ability to block and delete them directly from your browser's settings.

BirdieBall will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on BirdieBall or the site; (b) protect and defend the rights or property of BirdieBall; and, (c) act under exigent circumstances to protect the personal safety of users of BirdieBall, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by BirdieBall. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the BirdieBall website.

Security of your Personal Information

BirdieBall secures your personal information from unauthorized access, use, or disclosure. BirdieBall uses the following methods for this purpose:

SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

BirdieBall does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from BirdieBall by contacting us here: questions@birdieball.com

There will also be a link to "unsubscribe" from the communication sent.

Changes to this Statement

BirdieBall will occasionally update this Statement of Privacy to reflect company and customer feedback. BirdieBall encourages you to periodically review this Statement to be informed of how BirdieBall is protecting your information.

Mobile Terms of Service

Last updated: May 12, 2022

The BirdieBall mobile message service (the "Service") is operated by BirdieBall (“BirdieBall”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to BirdieBall’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of BirdieBall through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with BirdieBall. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449851837 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other BirdieBall mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, please email questions@birdieball.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy above.

Contact Information

BirdieBall welcomes your questions or comments regarding this Statement of Privacy. If you believe that BirdieBall has not adhered to this Statement, please contact BirdieBall at:

6851 Highway 73 Evergreen, Colorado 80439

Email Address: admin@birdieball.com

Telephone number: (303) 432-3333

Effective as of September 22, 2017
Last update on May 12. 2022