Shipping & Return Policy

Shipping

United States (lower 48 states only)

FREE SHIPPING is offered on all orders over $50, shipping to the lower 48 states. This FREE shipping option will ship via FedEx SmartPost, which uses a combination of FedEx and the Postal Service (lower 48 United Sates only). FedEx SmartPost transit time is 2-10 business days. If your order value is less than $50, the FedEx Smart Post option is a flat rate of $6.99. You have the option of upgrading your shipping to FedEx Ground (1-4 business days) or any other expedited shipping option. The shipping cost and transit time depends on where you are located and what product is being shipped.

Alaska & Hawaii

Items shipping to Alaska and Hawaii will be shipped via the United States Postal Service. Rates are based off of the shipment weight. Transit times range from 4 - 10 business days. Questions? Email us at questions@birdieball.com.

Canada

Items shipping into Canada will be shipped via the United Sates Postal Service. Rates are based off of the shipment weight, and do not include the duties or taxes you may need to pay when the items are received in Canada. A $15 handling fee will be assessed at checkout on all orders shipping to Canada. Transit time is usually around 5-10 business days. If you have any questions about shipping into Canada, please email us at questions@birdieball.com.

Rest of the World

Items shipping to anywhere else in the world will be calculated based on the shipment weight and shipping location. All items will be shipped via United States Postal Service, and transit times vary depending on where you are located. Normally, it is anywhere from 5-14 business days. If you see an error message appear at any time during your checkout process, email us at questions@birdieball.com and we can assist you with calculating shipping costs and completing the order. 

Returns

Returns will only be accepted within 30 days of receipt of the product. Please note that we cannot accept returns on greens that have been printed with a custom logo, or Double Depth greens that have already been assembled.

We always hope that the our products have exceeded your expectations. If they do not for whatever reason, please email questions@birdieball.com, or call us so we can help to alleviate whatever issues you may be experiencing. We DO NOT offer "free" returns. This is largely due to the fact that the putting greens are very pricey to ship back and forth. If you are unsure if this product will be a good fit, it is always a good idea to start with a smaller green, since those are much easier and cheaper to return.

As stated above, we do not send pre-paid return labels for you to return the product. You are responsible for shipping the product back to us using your preferred shipper (USPS, FedEx, UPS, etc). If the green has not been taken out of the box, simply tape the box up and ship it back. If the green has been taken out of the box, it needs to be packed up the same way it was received. The fuzzy side should be rolled on the outside, so it is touching the inside of the box. All accessories need to be placed in the middle, so as not to damage the putting surface. Nothing but the inside of the box should be touching the putting surface.

Once we receive the green back at our warehouse, a refund will be given based on the following guidelines: You will be refunded all but the actual shipping cost. Actual shipping cost is the amount we were charged to initially ship the product to you. If you are in the Continental U.S. and spent over $50.00, you were not charged for shipping when you placed your order; however, the amount we paid to ship your products to you will be kept out of the refund.

*If you would like to know how much your product cost to ship, please email questions@birdieball.com, and we can let you know what your refund will be and what will be kept for shipping. The product purchased, as well as the shipping location, will affect how much we were charged for shipping.*

If the putting green is not packed properly and the putting surface is damaged, we will keep 50% of the cost of the green + actual shipping. Return with a copy of the packing slip or order # to:

BirdieBall, Inc.
6851 Highway 73 
Evergreen, CO 80439
303-432-3333
 

EXAMPLE SCENARIO

Bob wants to return his 4' x 14' putting green because it doesn't fit in his office. He spent $180.00, and got free shipping. He calls customer service and is told that his green cost $40 to ship to him (Your shipping cost will depend on what product you ordered, and where it was shipped). Bob needs to ship the green back to us on his own dime. Once we recieve Bob's green back, and make sure it is packed properly and is not damaged, we issue a refund of $140.00 ($180 - $40).

*Please note we cannot accept returns on Custom Logo Greens or Assembled Double Depth Greens*